Dynamics 365 Outlook App button inactive
This article shows a scenario where the Dynamics 365 app button will be inactive, like grayed out, in the Outlook menu. This may be caused just because of the View Reading Pane configuration in your Outlook client.
However, you may still see the button active when you create a new email or an appointment:
In Outlook, your View Reading Pane must be Right or Bottom for the button being active:
Hope this helps.
Configurations notes:
This post is based on the following configuration:
- Dynamics 365 Online Version: 8.2.1.411
- Outlook 2013
Please notice there may be other reasons why this button could be inactive, see the following forum discussion.
Posted on October 11, 2017, in Dynamics 365, Dynamics Outlook App, Outlook and tagged App, Dynamics 365, Outlook, Outlook App. Bookmark the permalink. 3 Comments.
Thanks Ramon. Very useful to know.
Also remember that it is mailbox specific so if you are looking at a shared mailbox then the app won’t be available. Nice article Ramon, saw this at a client quite recently.
Was struggling to understand why 1 user out of 200 had this button grayed out. You saved me. Thanks!