Dynamics 365 Outlook App button inactive

This article shows a scenario where the Dynamics 365 app button will be inactive, like grayed out, in the Outlook menu. This may be caused just because of the View Reading Pane configuration in your Outlook client.

ramontebar_blog_Dynamics Outlook App - Grayed out button

However, you may still see the button active when you create a new email or an appointment:

ramontebar_blog_Dynamics Outlook App - Appointment Active button

ramontebar_blog_Dynamics Outlook App - Email Active button

In Outlook, your View Reading Pane must be Right or Bottom for the button being active:

ramontebar_blog_Dynamics Outlook App - Reading Pane Right or Bottom

ramontebar_blog_Dynamics Outlook App - Reading Pane Off

Hope this helps.

Configurations notes:

This post is based on the following configuration:

  • Dynamics 365 Online Version: 8.2.1.411
  • Outlook 2013

Please notice there may be other reasons why this button could be inactive, see the following forum discussion.

 

 

About Ramon Tebar

Software Engineer specialised on Microsoft Technologies with experience in large projects for different industrial sectors as developer, consultant and architect. I enjoy designing and developing software applications, it is my job and one of my hobbies. I’m interested in design patterns, new technologies and best practices. Making those part of the ALM process is a great challenge. During the last years, I have specialised in Microsoft Dynamics CRM (now Dynamics 365). I customise and extend the platform to provide tailored solutions and integrations based on service-oriented architectures and messages queuing. Motivated by community events and contributor in blogs, technical books, open source projects and forums, I have been awarded Microsoft Most Valuable Professional (MVP) on Dynamics 365 (CRM) since 2012.

Posted on October 11, 2017, in Dynamics 365, Dynamics Outlook App, Outlook and tagged , , , . Bookmark the permalink. 3 Comments.

  1. Thanks Ramon. Very useful to know.

  2. Also remember that it is mailbox specific so if you are looking at a shared mailbox then the app won’t be available. Nice article Ramon, saw this at a client quite recently.

  3. Scott Glisson

    Was struggling to understand why 1 user out of 200 had this button grayed out. You saved me. Thanks!

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