Dynamics 365 Outlook App button inactive

This article shows a scenario where the Dynamics 365 app button will be inactive, like grayed out, in the Outlook menu. This may be caused just because of the View Reading Pane configuration in your Outlook client.

ramontebar_blog_Dynamics Outlook App - Grayed out button

However, you may still see the button active when you create a new email or an appointment:

ramontebar_blog_Dynamics Outlook App - Appointment Active button

ramontebar_blog_Dynamics Outlook App - Email Active button

In Outlook, your View Reading Pane must be Right or Bottom for the button being active:

ramontebar_blog_Dynamics Outlook App - Reading Pane Right or Bottom

ramontebar_blog_Dynamics Outlook App - Reading Pane Off

Hope this helps.

Configurations notes:

This post is based on the following configuration:

  • Dynamics 365 Online Version: 8.2.1.411
  • Outlook 2013

Please notice there may be other reasons why this button could be inactive, see the following forum discussion.

 

 

6 thoughts on “Dynamics 365 Outlook App button inactive

  1. Also remember that it is mailbox specific so if you are looking at a shared mailbox then the app won’t be available. Nice article Ramon, saw this at a client quite recently.

  2. Hi Ramon,

    This is a nice article!

    Do you know the reason behind of the Dynamics 365 button being disabled whenever reading pane is turned off?

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