If you haven’t watched the Microsoft Business Applications Summit sessions, I would really recommended. In this article I have captured some of the great demos delivered during the main keynote led by @JamesMPhillips.
In the first part, @JamesMPhillips emphasizes the importance of The Digital Feedback Loop, where everything is connected through data:
To be able to implement The Digital Feedback Loop, we need a good platform, the Power Platform:
The Power Platform will then provide all the support and core functionality to our business solutions built on Microsoft Dynamics 365.
190+ new capabilities are in scope for the next October 20108 release:
Portal Live chat integration
In this Polaris demo, we could see a live chat integrated in the Dynamics portal. Behind the scene, the chat was answered by a bot.
LinkedIn Integration
The integration with LinkedIn carries on improving and it will be part of the new Unified Interface.
Predictive Lead Scoring
Relationships analytics
Case Intelligence
In the new Customer Service Hub, also part of the Unified Interface, related information will be suggested based on our knowledge base and its relevance.
Sales AI App
This new Sales AI App will help sales leads and managers to understand their team performance and drive their next steps.
Talent
A better integration between Talent and LinkedIn will help our colleagues in Human Resources to find the right candidates.
Field Service
This was probably the most impressive demo. A field service engineer was assigned a work order generated by Azure IoT based on some smart patters. Once the engineer was in the field, she was helped by a remote colleague using HoloLens. Thanks to HoloLens, the engineer could fix the issue by sharing images and documents of the actual scene in real-time.
Azure IoT
Work Orders in Field Service Hub
Schedule Board in Field Service Hub
Engineer using HoloLens to get help
In this second picture, we can see how the engineer can draw and point in the actual device the area to be considered as part of the fix they need to apply:
Power BI within Finance and Operations
Using Power BI integrated in Finance and Operations, the Field Service managers could monitor the actual state of the system and predict new potential issues.
PowerApps
Right by Power BI and Flow, the other key element of the Power Platform are the PowerApps. In this AutoGlass demo, Ryan Cunningham shares his passion for the PowerApps potential and how easy they can be developed by any technology fan:
@ramontebar 👨💻 