[email-II] Creating contacts

In my previous post, I explained how we could receive and manage emails within Dynamics 365 using a shared mailbox linked to a queue. When emails are received from unknown senders, by default, a new contact gets created. Unknow means that there is not a record in the system with the same email address. "Contact" … Continue reading [email-II] Creating contacts

Where is my Category status?

The Dynamics 365 Category entity has certain peculiarities, like it doesn't have a state and status attributes as many other entities in Dynamics 365 and the Common Data Service. In this article I'll describe how to create your own custom Category Status and lock the attributes in the form accordingly. Dynamics 365 Category entity doesn't … Continue reading Where is my Category status?