Retrieving email CC using Dataverse Web API

Using the Dataverse Web API you can pretty much run any CRUD (create, retrieve, update, delete) operation in the Dynamics 365 applications. However, you still find today some special cases like the one that I'm going to talk about in this article. This special case is actually brought by the column type "PartyList", which has … Continue reading Retrieving email CC using Dataverse Web API

Extend access token lifetime

Imagine you have an external system pushing some customer data to your Dynamics 365 environment overnight and sometimes it requires longer than an hour throwing a 401 error. In this article, I'll describe how you can extend the lifetime of the access token used to connect to the Microsoft Dataverse API in order to resolve … Continue reading Extend access token lifetime

[email-IV] Automatic Record Creation Rules actions

In my previous post, I introduced the new Automatic Record Creation rules in the Customer Service Hub app. In this new post, I'm going to expand this topic to use conditions and actions. This will allow us really to generate other records and I'll show you an example to group emails by case. I have … Continue reading [email-IV] Automatic Record Creation Rules actions

[email-III] Automatic Record Creation Rules intro

In my previous posts, I described how to create a common mailbox and handle the creation of contacts. In this new article, Iยดm going to introduce the Automatic Record Creation rules and some of their latest features. Automatic Record Creation Rules have been a useful tool to enable non-developers to create business rules around emails … Continue reading [email-III] Automatic Record Creation Rules intro

Deploy Custom API using spkl

I have been recently testing the new Custom API functionality and how it could be integrated with spkl. This article describes some of those tests and the current status. In case you are not familiar with spkl, it is a great development and open-source tool created and driven by Scott Durow (thanks for all this … Continue reading Deploy Custom API using spkl

Microsoft Dataverse Terminology

Last year we saw some naming changes in the Power Platform regarding the Common Data Service, now finally called Microsoft Dataverse. Because I carry on forgetting the terminology ๐Ÿ˜ต, I have written this simple article with the summary table published by Microsoft: https://docs.microsoft.com/en-us/powerapps/maker/data-platform/data-platform-intro#terminology-updates

Unable to install new language

Photo by Joel Naren on Unsplash

I was trying to install a new language in my Microsoft Dataverse / Dynamics 365 environment and I carried on getting the error "Duplicate Record. A record with these values already exists". If you are suffering the same, do NOT panic ๐Ÿ˜€ I also downloaded the log file and it provided some additional technical information: … Continue reading Unable to install new language

[email-II] Creating contacts

In my previous post, I explained how we could receive and manage emails within Dynamics 365 using a shared mailbox linked to a queue. When emails are received from unknown senders, by default, a new contact gets created. Unknow means that there is not a record in the system with the same email address. "Contact" … Continue reading [email-II] Creating contacts