This article describes how to fix an issue with the new Dynamics 365 App for Outlook. In this scenario, the Dynamics App button was available in the Outlook web client (OWA – https://outlook.office365.com), but it didn’t appear in the Outlook 2013 installed in the desktop.
As the app was working fine in the OWA client, we understood the administration configuration was done properly from the Dynamics side (e.g. security role, user mailbox). So we had to run some test in the corresponding machine to learn more about the problem.
In order to carry out those tests, we used the utility Microsoft Office Configuration Analyzer Tool 2.2 (known was OffCat). It provides a quick and easy way to analyze Microsoft Office programs for known configurations that cause problems, including in Outlook. You can download this utility from the following link:
Once you install it, you will get the following menu to choose the program to be scanned, Outlook in our case:
After running the scan, OffCat will highlight potential issues and it will also suggest options to fix it straight away, very useful.
Finally we were able to resolve the issue just installing the latest update for Outlook 2013:
Hope it helps!