Dynamics Outlook App button doesn’t appear

This article describes how to fix an issue with the new Dynamics 365 App for Outlook. In this scenario, the Dynamics App button was available in the Outlook web client (OWA – https://outlook.office365.com), but it didn’t appear in the Outlook 2013 installed in the desktop.

As the app was working fine in the OWA client, we understood the administration configuration was done properly from the Dynamics side (e.g. security role, user mailbox). So we had to run some test in the corresponding machine to learn more about the problem.

In order to carry out those tests, we used the utility Microsoft Office Configuration Analyzer Tool 2.2 (known was OffCat). It provides a quick and easy way to analyze Microsoft Office programs for known configurations that cause problems, including in Outlook. You can download this utility from the following link:

https://www.microsoft.com/en-us/download/details.aspx?id=36852

Once you install it, you will get the following menu to choose the program to be scanned, Outlook in our case:

After running the scan, OffCat will highlight potential issues and it will also suggest options to fix it straight away, very useful.

Finally we were able to resolve the issue just installing the latest update for Outlook 2013:

https://support.microsoft.com/en-gb/help/4011282/december-5-2017-update-for-outlook-2013-kb4011282

Hope it helps!

 

About Ramon Tebar

Software Engineer specialised on Microsoft Technologies with experience in large projects for different industrial sectors as developer, consultant and architect. I enjoy designing and developing software applications, it is my job and one of my hobbies. I’m interested in design patterns, new technologies and best practices. Making those part of the ALM process is a great challenge. During the last years, I have specialised in Microsoft Dynamics CRM (now Dynamics 365). I customise and extend the platform to provide tailored solutions and integrations based on service-oriented architectures and messages queuing. Motivated by community events and contributor in blogs, technical books, open source projects and forums, I have been awarded Microsoft Most Valuable Professional (MVP) on Dynamics 365 (CRM) since 2012.

Posted on January 16, 2018, in Dynamics 365, Dynamics Outlook App, Outlook and tagged , , , . Bookmark the permalink. Leave a comment.

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