Dynamics Outlook App button doesn’t appear

This article describes how to fix an issue with the new Dynamics 365 App for Outlook. In this scenario, the Dynamics App button was available in the Outlook web client (OWA - https://outlook.office365.com), but it didn't appear in the Outlook 2013 installed in the desktop. As the app was working fine in the OWA client, … Continue reading Dynamics Outlook App button doesn’t appear

Using “EWS Editor” to fix “Dynamics 365 App for Outlook” issues

This article describes how to use the EWS Editor for Dynamics 365 utility to resolve Dynamics 365 App for Outlook issues. This post is a continuation of my previous article where I listed several checks to fix deployment issues with the Dynamics Outlook App. EWS Editor was originally created to demonstrate the capabilities of the Exchange Web … Continue reading Using “EWS Editor” to fix “Dynamics 365 App for Outlook” issues

Fixing Dynamics Outlook App deployment issues

This article describes several options to resolve issues when deploying the new Dynamics 365 Outlook App but the user cannot see the Dynamics add-in in his/her Outlook. One of the most challenging errors that we have found so far was this one: ExchangeError:UnknownIncomingEmailIntegrationError See below more details regarding the same, but before that, I'll first … Continue reading Fixing Dynamics Outlook App deployment issues

Dynamics 365 Outlook App button inactive

This article shows a scenario where the Dynamics 365 app button will be inactive, like grayed out, in the Outlook menu. This may be caused just because of the View Reading Pane configuration in your Outlook client. However, you may still see the button active when you create a new email or an appointment: In … Continue reading Dynamics 365 Outlook App button inactive