Fixing Dynamics Outlook App deployment issues

This article describes several options to resolve issues when deploying the new Dynamics 365 Outlook App but the user cannot see the Dynamics add-in in his/her Outlook. One of the most challenging errors that we have found so far was this one: ExchangeError:UnknownIncomingEmailIntegrationError See below more details regarding the same, but before that, I'll first … Continue reading Fixing Dynamics Outlook App deployment issues

Dynamics 365 Outlook App button inactive

This article shows a scenario where the Dynamics 365 app button will be inactive, like grayed out, in the Outlook menu. This may be caused just because of the View Reading Pane configuration in your Outlook client. However, you may still see the button active when you create a new email or an appointment: In … Continue reading Dynamics 365 Outlook App button inactive