Enable ARC Rules Activity Monitor

In previous posts I talked about Automatic Record Creation (ARC) Rules, which can be very useful, for example, to create cases from emails. In 2020 release wave 2, an new utility was introduced to monitor these rules: Activity Monitor.

You can find this utility in Customer Service Hub > Service Management > Case Settings > Automatic record creation and update rules > View activity monitor, see screenshot below:

Once you are in there, you may be surprised that your rules haven’t been tracked. By default, only errors will be captured, but you can extend this by clicking on “Monitor options”:

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