You can find this utility in Customer Service Hub > Service Management > Case Settings > Automatic record creation and update rules > View activity monitor, see screenshot below:
Once you are in there, you may be surprised that your rules haven’t been tracked. By default, only errors will be captured, but you can extend this by clicking on “Monitor options”:
Software Engineer specialised on Microsoft Technologies with experience in large projects for different industrial sectors as developer, consultant and architect.
I enjoy designing and developing software applications, it is my job and one of my hobbies. Iβm interested in design patterns, new technologies and best practices. Making those part of the ALM process is a great challenge.
Since 2008, I have been working with Microsoft Dynamics 365 (CRM back then), the Power Platform and Azure. I customise and extend the platform to provide tailored solutions and integrations based on service-oriented architectures and messages queuing.
Motivated by community events and contributor in blogs, technical books, open source projects and forums, I was awarded Microsoft Business Applications Most Valuable Professional (MVP) for 7 years.
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